Aug 23, 2018
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onTrack – IT Asset Management & Project Management

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on track Allows you to store hardware assets and licenses to your customers, organize your projects, provide support through tickets and track and organize your work with problems.

OnTrack comes fully with network service monitoring, credentials manager, kanban project management, reports, user panel and many more features.

HIGHLIGHTS

  • dashboard

    Overview of your activity, including active tickets, assigned topics, recent assets and licenses.

  • customers

    Easily manage all client data on a single page.

  • Enable

    Keep track of all the hardware you manage.

  • licensing

    Keep track of all the licenses you manage.

  • projects

    Easy to use project management function.
    Visualize and organize your work with ease with the new Kanban board feature.

  • tickets

    Use the integrated helpdesk feature to provide support to your customers.
    Ticket Automatic import from any email account.
    Ticket Auto association for users, customers and assets.
    Use Escalation Rules to escalate tickets if they are not resolved within a certain period of time.

  • Problems

    Easily track and plan all your work through problems.
    Tasks, maintenance issues, troubleshooting, improvement issues, or new features, all in one place.
    Allocate problems to other team members.
    Associates issues with other objects in the system as clients, assets, or projects.

  • Monitoring

    Be the first to know if your servers are down.
    Monitoring of network service with e-mail and text messages.

  • reports

    Generate journal as reports to your customers with all logged work and time.

  • Credential Manager

    Easily manage all your credentials.
    Assign credentials to assets and / or clients.
    Have you ever wanted to work on a server or router, but can not remember or find the password? Use onTrack Integrated Credential Manager to save all your passwords in one place.

  • user Portal

    Easy to use user portal.
    Your users / customers can view their inventory, see workflow, send tickets or problems and much more.

  • File Storage

    Save all your files in one place.
    Upload files related to clients, assets or projects.

  • Multi Language Support

    The system can easily be translated into any language.

  • Can be customized

    More themes to choose from and customize layout.

  • Easy installation, Gravatar support, Email and SMS Notifications, Kanban Project Management, Ticket Escalation Rules and many more …

TESTIMONIALS



REQUIREMENTS

To run onTrack, your hosting server must support the following:

  • PHP version 5.4 or later;
  • MySQL version 5.5 or later;
  • PHP PDO MYSQL extension;
  • PHP MCRYPT extension;
  • PHP IMAP extension (for auto import tickets);
  • PHP FSOCKOPEN extension (for service monitoring);
  • Cronjobs (for automated tasks like e-mail ticket and service monitoring).

CHANGELOG

Version 1.11 (January 30, 2018)



- Improved project management interface
- Milestones for projects
- Tickets can now be awarded a project
- Time spent on tickets and problems is now disabled
- Time tracking is reached with the Time Log function
- All previously entered posts will be automatically added to the log file during the upgrade
- New problem status: In Review
- References can now also be added in the New Identification section
- Improved forms of questions, tickets and credentials
- Phone, Web Address & Address Fields to Contacts
- Improved reports
- Public ticket submission form with reCAPTCHA
- Updated theme and other components for latest versions
- Assign auto department to ticket based on e-mail address
- Ability to preview attached images
- Corrections

Version 1.9 (July 20, 2017)



- Predefined answers are now inserted correctly
- Fixed ticket CC Receivers editing
- Fixed escalation rules date format
- Added password generator when you add users or employee accounts
- Ticket import bug fixes
- Added mail piping support

Version 1.8 (June 8, 2017)



- Updated theme and other components for latest version
- UI improvements
- Date format can now be changed
- Inline attachments are now saved when you import the ticket from email
- Ticket notifications now contain the attachments (if any)
- Time tracking for tickets
- Ticket notifications added new variables
- Notifications variables are now displayed when editing the template
- Corrections

Version 1.7 (December 16, 2016)



- Rijndael 256-bit CBC encryption for credentials and license keys
- Support for ticket departments
- NTLM Auth support for auto import tickets
- Ticket improvements
- Corrections

Version 1.6 (August 22, 2016)



- Knowledge base
- Predefined answers to tickets
- Ability to attach files to ticket reply
- More files upload
- New fields for Enable
- While adding / editing an asset, attributes can now be added in flight
- Data export to clipboard / csv / excel / pdf / print
- Corrections

Version 1.5 (July 21, 2016)



- Major codebase rewriting
- Multiple bug fixes
- Added new Version type: Story
- Ticket notifications: Added {status} variable
- Added the ability to upload profile image (in addition to Gravatar support)

Version 1.4 (April 11, 2016)



- Users / employee roles
- Ticket escalation rules (general and per ticket)
- Ability to add CC addresses to tickets
- Added contact information for suppliers
- Masked password entry fields in system configuration
- Admins section renamed to staff

Version 1.2 (March 13, 2016)



- Multilingual support
- Comments on projects and tickets
- Admin notifications for new tickets and new ticket answers
- Autorefresh in the ticket lists, dashboard and surveillance
- Active, Awaiting Response and All Tickets Views
- Impressions of active and all issues
- Password generator for credential manager
- Copy to clipboard manager for credential manager
- Passwords in credential manager are masked (click to view)
- Get ticket priority from emails marked important
- Attachments are now imported when they pick up tickets from email
- Improved system logging
- Corrections
- UI improvements

Version 1.1 (February 14, 2016)



- Project management with Kanban board
- Fillager to customers, assets and projects;
- UI improvements;
- Corrections

Version 1.0 (Feb. 4, 2016)

* First release

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Jaeho Park completed a Master in Fine Arts at the Hongik University in 1999, followed by a Master in Photographic Studies at the University of Westminster in 2012. After working for many years as a university professor, designer and curator in South Korea.

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